FAQ'sFreshness - All our products are made from scratch every few days to provide the freshest Sweet Lydia’s order for all our customers. S'mores and Candy Bars are best with in 4-5 weeks of arrival, that is if you can resist eating them immediately. Marshmallows are best with in 2 weeks of arrival and should be stored in an air tight container after the bag is opened.
Shipping - At this moment we only ship with USPS Priority and Express Mail Monday through Thursday, so your goodies don't sit in a truck or warehouse over the weekend. If you are ordering during the warmer months (May-September) or ordering custom favors that need to arrive on a specific date we strongly recommend Express Mail shipping. Please allow 2-3 days for your package to arrive once it is shipped with Priority Mail. Express Mail arrives next day by noon to most locations in the US. We currently do not ship to Canada. We ship in boxes with extra protection, not padded envelopes, to make sure our products arrive at their destination safe and sound, but make no guarantees about what happens once packages leave our hands. Please double check that your recipient hasn't moved, or isn't accepting packages, or is away on vacation and has a hungry neighbor; we'd hate for your package to get returned (or eaten) for one of these reasons. You will receive a tracking number when your goodies have shipped to stay posted on their whereabouts.
Allergies - We use a lot of wheat, cream, butter, chocolate, peanut butter, peanuts and tree nuts in our products. We do our very best to prevent any cross contamination in the kitchen between our nut-free and nut products but there is no guarantee. We do use separate chocolate coating equipment for our nut-based and nut-free products and never reuse chocolate that has coated nut products on any nut free goodies. Our dark chocolate does contain some milk fat. All our marshmallows are gluten free, but are not made in a gluten free kitchen. Please feel free to contact us with specific allergy questions.
Lead time - Most orders are filled and shipped with in 2-3 days of completed payment. We always ship as quickly as possible if we have what you are looking for fresh and in stock. If you NEED something to arrive by a certain time, it never hurts to order early and shoot us an email.
Custom - Want something special and specific? We can customize just about everything and would love to help you make a lasting impression at your next event.